1. Terms & Conditions
These Terms & Conditions (“Terms”) govern access to and use of BonusApp, including our websites, applications, dashboards, loyalty-program tools, APIs and related services (collectively, the “Service”).
The Service is operated by [LEGAL COMPANY NAME], registered at [REGISTERED ADDRESS] (“BonusApp”, “we”, “us” or “our”).
By creating an account, joining a loyalty program, accessing the Service or otherwise using BonusApp, you agree to these Terms. If you use BonusApp on behalf of a company, you confirm that you have authority to bind that company to these Terms.
1.1 Platform role
BonusApp provides technology that allows independent businesses (“Businesses”) to create and operate loyalty and rewards programs for their customers (“Members”). Unless expressly stated otherwise, each Business determines its own rewards, eligibility requirements, earning rules, redemption rules, promotional conditions and customer offers.
2. Business customers
Businesses are responsible for the accuracy of information they publish through the Service and for ensuring their loyalty programs comply with applicable consumer, advertising, promotional, tax and other laws.
Businesses agree to:
- provide accurate account and business information;
- keep login credentials secure and restrict access to authorized team members;
- clearly communicate reward conditions and material restrictions to Members;
- honour valid rewards and redemptions according to the rules presented to Members;
- obtain any consent or permission required for customer communications;
- use Member information only for lawful business and loyalty-program purposes;
- avoid misleading, fraudulent or deceptive promotions or practices.
2.1 Tenant accounts and data separation
Each Business account operates as a separate tenant within BonusApp. We use technical and organizational measures designed to prevent one Business from accessing another Business’s private account information. Businesses must not attempt to bypass these controls or access another tenant’s data.
2.2 Business branding and content
Businesses may upload logos, images, text, trademarks and other materials (“Business Content”). The Business retains ownership of its Business Content and grants BonusApp a limited licence to host, process, reproduce, resize, display and otherwise use that content only as necessary to provide the Service.
3. Member accounts
Members may be required to sign in using an authentication provider or another supported login method. Members are responsible for maintaining control of their accounts and for activity carried out through them.
Loyalty balances, stamps, points, cashback amounts, visit counts and similar program records are promotional program data. They are not bank deposits, securities or general-purpose currency unless applicable law expressly provides otherwise.
3.1 Account information
Members must provide accurate information where requested. Certain profile details may be restricted from repeated editing where reasonably necessary to prevent abuse of birthday, welcome or identity-based rewards.
4. Rewards and promotions
Reward availability, earning rates, expiry periods, minimum redemption amounts and other conditions are generally controlled by the relevant Business.
A reward may expire, become unavailable or be cancelled in accordance with the terms displayed for that reward, applicable law, or where there is evidence of fraud, abuse, duplication, technical error or unauthorized activity.
BonusApp may correct loyalty balances where necessary to fix a verified technical or accounting error.
4.1 QR codes and redemption
QR codes, redemption links and other identifiers may be unique to a Member, reward or Business. Users must not copy, manipulate, sell, transfer or misuse these identifiers to obtain benefits they are not entitled to receive.
4.2 Third-party services
BonusApp may integrate with digital wallets, authentication providers, email services, payment processors, hosting providers and domain services. Those providers operate under their own terms and privacy practices.
5. Business subscriptions and payments
Some BonusApp features are available only on paid plans. Pricing, billing frequency, included features and applicable taxes will be shown before purchase or within the Business account.
Unless otherwise stated, subscriptions renew automatically for the same billing period until cancelled. Cancellation prevents future renewal but does not automatically create a right to a refund for a billing period already started, except where required by law.
We may change subscription pricing or plan features. Where required, affected Businesses will receive reasonable advance notice before a material pricing change applies to a future billing period.
5.1 Trials and promotional access
We may offer trials, discounts or promotional access. Eligibility and duration may be limited, and we may prevent repeated or abusive use of trial offers.
6. Acceptable use
You must not use BonusApp to:
- violate applicable law or another person’s rights;
- send unlawful spam, phishing messages or deceptive communications;
- upload malware, harmful code or content designed to compromise systems;
- attempt unauthorized access to accounts, data, networks or security controls;
- scrape or systematically extract Service data except where permitted by law;
- create fraudulent transactions, rewards, accounts, redemptions or referrals;
- impersonate another person or organization;
- materially disrupt or degrade the Service for others.
7. Privacy and personal information
We process personal information in accordance with applicable privacy and data-protection laws and any separate Privacy Policy published by BonusApp.
Depending on the feature and context, BonusApp may process information such as account details, authentication identifiers, contact information, transaction history, loyalty activity, device and browser information, support communications and technical logs.
Where a Business determines why and how its Members’ information is used for its own loyalty program, that Business may act as the relevant controller or equivalent legal role, while BonusApp may act as a processor or service provider on its behalf. Applicable roles may vary by jurisdiction and use case.
7.1 Marketing communications
Businesses are responsible for ensuring they have any consent or other legal basis required before sending marketing communications to Members. Transactional or service-related messages may be sent where necessary to operate accounts, confirm transactions, deliver security notices or provide requested services.
7.2 Data retention
We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements and maintain appropriate business records.
8. Intellectual property
BonusApp and its underlying software, interfaces, platform design, documentation, trademarks and other proprietary materials are owned by us or our licensors, excluding Business Content and third-party materials.
Subject to these Terms, authorized users receive a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose.
9. Availability and changes
We aim to provide a reliable Service, but uninterrupted availability is not guaranteed. Maintenance, third-party outages, network failures, security events and other factors may occasionally affect access.
We may add, remove or modify features as the Service evolves. Where appropriate, we may notify affected paid Business customers of material changes.
10. Disclaimers and liability
To the maximum extent permitted by law, the Service is provided on an “as available” basis. We do not guarantee that a particular loyalty program will increase revenue, retention, engagement or any other commercial result.
BonusApp is not responsible for a Business’s refusal to honour a reward, incorrect promotional information supplied by a Business, or disputes concerning goods or services purchased from a Business.
To the maximum extent permitted by law, BonusApp will not be liable for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill or anticipated savings arising from use of the Service.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
11. Indemnity for Business customers
To the extent permitted by law, a Business agrees to indemnify BonusApp against third-party claims, losses and reasonable costs arising from the Business’s unlawful use of the Service, Business Content, promotions, rewards, marketing activity or breach of these Terms.
12. Suspension and termination
Users may stop using the Service at any time. Business subscriptions may be cancelled through the account controls or another cancellation process we provide.
We may suspend or terminate access where there is a material breach of these Terms, non-payment, suspected fraud, a serious security risk, unlawful activity or where continued access could materially harm the Service or another person.
Where reasonably possible, we may provide notice and an opportunity to remedy a breach before termination, unless immediate action is justified by security, legal or fraud concerns.
12.1 Data after termination
After account termination, access to some account data may end immediately. Certain information may be retained where required for legal, security, fraud-prevention, financial-record or backup purposes.
13. Changes to these Terms
We may update these Terms from time to time. The updated version will show a revised “Last updated” date. If a change materially affects existing paid Business customers, we may provide additional notice through the Service or by email.
14. Governing law and disputes
These Terms are governed by the laws of [INSERT COUNTRY / STATE / TERRITORY], without regard to conflict-of-law principles.
Subject to any rights that cannot legally be excluded, disputes arising from these Terms or the Service will be submitted to the courts of [INSERT JURISDICTION].
15. General terms
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of that provision. We may assign these Terms as part of a merger, acquisition, reorganization or sale of substantially all relevant assets.
16. Contact
Questions about these Terms can be sent to:
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Email: [email protected]